Shipping policy

Processing Time: Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping & Delivery: Items ship directly from our supplier's warehouse. Standard delivery typically takes 7–15 business days after processing, for a total estimated delivery time of 8–18 business days from when your order is placed. Delivery times can vary due to customs processing and are not guaranteed. Once your order ships, you'll receive a tracking number to monitor its progress.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status directly with the carrier.

Large & Oversized Items Some products — including grills and larger accessories — may require freight shipping due to their size and weight. Freight delivery timelines and requirements will be communicated at checkout or via email after your order is placed.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date at hello@kamadogoods.store. We'll work with the carrier to resolve the issue as quickly as possible.

Contact Questions about your order? Reach us at hello@kamadogoods.store.